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Job Title: Business Support Administrator

Salary: From £24,638 DOE

Location: Norwich - Meridian Business Park

Working Pattern: Full-time (37.5hrs per week, Mon-Fri 9:00-5:30 with 1 hour unpaid lunch break)

Are you an organised, motivated individual with strong computer and organisational skills? Do you thrive in a dynamic environment where flexibility is key? If so, we’d love to hear from you!

We are currently seeking a Business Support Administrator to join our team at AFA, providing vital administrative support across our business functions. This is a varied and exciting role that offers the opportunity to make a real impact, supporting key processes and ensuring the smooth running of our agency.

Key Recruitment and Compliance Tasks:

• Undertaking checks for Foster Parent applications, monitoring the progress of these and liaising with the Area Managers, Fostering Social Workers and Assessors on the progress of these.
• Undertaking DBS checks and renewals for new applicants and current Foster Parents as well as Other Family Members and Support Carers.
• Undertaking Medical checks and renewals for new applicants and current Foster Parents, plus Support Carers
• Undertaking Local Authority checks for new applications and current Foster Parents
• Completion of compliance checks relating to Foster Parents and their children, including savings
• Maintaining and making full use of the Agency's recording and information systems ensuring;

•            Relevant information is recorded promptly and appropriately
•            Accurate checks and reports are prepared and presented as required
•            Full and appropriate use is made of the agency's network and IT equipment

Training Team tasks:

• Supporting the development of the Training Programme for Foster Parents by the management team, by liaising with trainers and providers regarding courses, bookings and costings.
• Assisting in the documentation and monitoring of costs for the training programme in line with the set budgets.
• Assisting in the organisation of support groups, training and events within the organisation including but not limited to researching and booking venues, catering or other support required, creating and sending of invitations, speaking to possible attendees to gain participants and logging responses.
• Maintaining systems which detail training logs for all Foster Parents, feedback given and targets they have in place, including Professional Development Plans
• Working proactively to monitor and support training and development of Foster Parents, using infrastructure and audits to target support and intervention.
• General administrative support of the training function, in line with company policies and processes.

General Business Support Tasks:

• Answer the office phone, take messages, and transfer calls.
• Process electronic correspondence and post, ensuring timely action.
• Maintain accurate filing systems, both electronic and physical.
• Support the team in the smooth running of the agency through auditing and monitoring tasks.
• Redact sensitive documents in line with GDPR requirements.
• Provide backup support to colleagues where necessary.

Ideal Candidate:

• Strong computer skills and proficiency in Microsoft Office and other IT programmes.
• Familiarity with database systems and tracking software (such as Charms or similar).
• Excellent organisational skills with the ability to meet deadlines.
• A motivated and flexible approach to work, with the ability to adapt to a variety of tasks.
• Strong communication skills and a professional phone manner.
• Knowledge of GDPR and data protection requirements is desirable.

If you are looking for a fast-paced and rewarding role where you can make a difference, we encourage you to apply!

Why work for us?

• Generous annual leave - 28 days PLUS your bank holiday entitlement
• Birthday Leave - a paid day off for your birthday
• Good Health Days - no sickness in a 6-month period earns you an additional day off!
• Refer-a-Friend Scheme with a monetary incentive
• Comprehensive employee assistance platform with 24/7 access to advice and support
• Auto-enrolment pension
• Learning & development opportunities
• Optional private healthcare scheme
• Eyecare vouchers
• Cycle to Work scheme
• Optional enhanced maternity/paternity/adoption leave/shared parental leave

Everyone is welcome

Diversity and inclusion are the principles for how we build our teams and AFA Fostering strives to create an inclusive culture where all forms of diversity are valued and celebrated. We want a workforce which represents the communities we serve and work, to ensure no applicant or employee is treated unfairly on the basis of race, gender, age, disability, religion or identity. We recognise and value the individual differences and contributions of all employees and believe that by working together we can achieve equality for all.

* AFA Fostering is committed to safeguarding and promoting the welfare of the children and vulnerable people in our care. Successful applicants will be subject to a Disclosure and Barring Service check.

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